Samsung delays Galaxy Buds 3 Pro pre-orders due to quality issues | Infinium-tech

Samsung’s all-new Galaxy Buds 3 Pro were supposed to go on open sale from July 24, but that date has been pushed back by a month due to quality issues. Samsung US has updated the availability date to August 28, while Samsung’s UK and Germany branches reveal that the Buds 3 Pro will ship from August 16. Amazon US has completely shipped the Buds 3 Pro on its website. Removed Buds 3 Pro listing.

The suspected cause of these delays is the new silicone ear tips that appear to burst upon removal. The bursting renders the tips useless as they cannot be reattached and users are forced to install one of two replacement sets which is not an ideal solution as those tips are different sizes. Many Complaints has appeared on reddit With users who have had their ear tips ripped off when removing them.

Samsung released a Step-by-step guide There are instructions on how to remove the Buds 3 Pro silicone tips safely. The instructions state that you should not bend the ear tips or use your nails during the removal process.

Samsung also released an official community post on its Samsung Korea forum:

We would like to express our heartfelt gratitude to all the customers who participated in the pre-sale of the Galaxy Buds 3 series and more till July 18.

We deeply apologize for any quality issues with some of the products you purchased during the pre-sale period.

If you feel any discomfort with the purchased product, you can visit the nearest service center to obtain appropriate remedies such as exchange or refund.

We will do our best to thoroughly inspect all processes before the official domestic launch on the 24th to ensure that such incidents do not happen again.

Via